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Customer Service
We take time and effort to get to
know you, because the better we understand your needs and priorities,
the better able we are to serve you.
The four key areas that are the basis of Hovione’s customer
service are:
1. Project management
Projects are assigned a project manager who keeps the customer
up-to-date on all matters, and, more importantly, if there are
any delays, what is being done to minimize them.
2. Experienced staff
Hovione’s staff have years of experience across multiple
disciplines, from FDA inspection procedures to progressing drug
substances from early development through to validation and
commercial production.
3. Advanced equipment
Whether it is advanced IT systems that allow customers to monitor
production (remotely and in real-time), or cutting-edge technology
to address drug development challenges, Hovione makes high quality
systems readily available to the customer.
4. Strategic sourcing
To minimize lead times and address reliable long term commercial
supply and competitive pricing, Hovione is served by a preferred
list of highly qualified suppliers, many of whom we’ve
had a relationship with for 30 years or more.
Your goals become our goals
Hovione’s commitment to building strong relationships
adds value to each of our customers. This doesn’t happen
by chance. |
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About Hovione 
Particle design services
